Operational Resilience 2.0
Upgrading your Operating Model


Building a dynamic Operational Resilience framework, is not a box ticking activity from the middle office or IT departments. According to our research, only 58% have a clear visibility of their critical systems and processes. This is a clear call-to-action to the Senior Management (SM) to change the traditional approach and embrace more collaboration to better understand the interconnectivity and risks between operations, services and clients.


We identify three critical aspects that should be kept in mind as you move toward adopting a dynamic approach.

1. Adopting a client-centric mindset: Building a framework

2. Data Intelligence: Unlocking the value

3. Operational Resilience 2.0: Upgrade your model